IMPORTANT NOTE: COVID-19 TRANSPORT RESTRICTIONS

We are experiencing shipping delays due to transport restrictions worldwide. The delay may happen at any point during the shipping process including while your order is in transit. In general it is expected to have a delay of 3-5 days.

We are working hard to make sure you get your products, but the shipping delays due to COVID-19 protocols and worldwide quarantining and staffing shortages are beyond our control. 

We will make sure everyone gets their orders!

Where does Keyincentiv deliver to? 

We deliver worldwide. However some remote areas are difficult to reach, therefore shipping delays are expected. If you want to check the expected delivery time of a remote area, please email us at [email protected]

How much does shipping cost?

For a total bill of above 35 pounds, delivery is completely free. For the Order Value below 35 pounds there is a flat  4.95 charge for delivery. This will be displayed at checkout.

What types of delivery does Keyincentiv have?

In most cases we use DHL. However, if another courier is at that moment faster, we might choose that courier instead.

What are your shipping and processing times?

Standard Shipping Times

Europe [Germany/Poland/Italy/Spain/United Kingdom]:  8 – 15 days
USA and Canada:   6 – 20 days
Oceania:  8 – 20 days
Latin America:  9 – 26 days
Other countries:  11 – 30 days

Processing Times

Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you the information on how to track your order.

If you haven’t received one or if the tracking number doesn’t work. Contact us and we’ll fix it! 

If you need more detailed information, please send us an email at s[email protected] and we’ll help you out!

Contact Us

Email: [email protected]
Customer care: +44-7441-464801

Refunds will only be made if a request has been sent to the following e-mail address: [email protected]

ADMINISTRATION ADDRESS:

Elscot House, 34 Arcadia Ave,

Finchley, London, N3 2JU

United Kingdom

Do not send any items back to us before sending us a request!  We need to give you extra information to make it successful.

Refunds will only be made if a request has been sent to the following e-mail address: [email protected]

Customer care: +442037698881
Email: [email protected]